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What is my order status?
For information on your order status please email your order number to BQauService@BenQ.com or call us on 1300 130 336.
What payment methods can I use?
We accept Visa, MasterCard and Paypal. Arrangements may also be made for payment via EFT. Please contact us to discuss.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
How long does it generally take to process an order?
It generally takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your location and stock availability.
Should I use spaces or dashes when I enter my credit card number?
No. Enter your credit card number without any spaces or special characters. It should be entered as a continuous string of numbers.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
There are many possible reasons for a credit card not being accepted:
- The card is expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
If you have problems submitting your credit card payment you can contact Customer Service email to BQauService@BenQ.com or call 1300 130 336 for help. Please have error message information on hand when you call.
How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "BenQ Australia Baulkham Hills."
Can I order without a credit card?
Yes, please contact BenQ Shop staff for details on how to do so.
BQauService@BenQ.com or Tel 1300 130 336.
How do I get a copy of my invoice?
A copy of your invoice will be provided when you place your order and with your delivery.
How do I get my tracking information?
A Shipping information email will be sent to you once we fulfill your order
How will you know where and how to send my physical product?
A Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
Has my order shipped?
BenQ Shop will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item is shipped.
Which Carrier does BenQ Shop use?
BenQ Australia use TNT
Do you ship to my country?
We ship to Australia nationwide only.
When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a few weeks. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order.
How do I get technical support for my product?
BQauService@BenQ.com or 1300 330 336
Returns and Cancellations
What is your refund policy?
Unfortunately BenQ Australia does not offer a refund however please refer to our DOA or Standard Warranty procedures for further information.
How do I cancel my order?
You can submit a request to cancel your order on the same day the order was placed. Please note that your request may not be able to be approved because your order has already been shipped. Please contact Customer Service email to BQauService@BenQ.com to start a request to cancel your order.
If your order cannot be cancelled, you will get an email notification when the order is shipped.
Still Need Help?
For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.
Technical support email: BQauService@BenQ.com
Technical Support Number: 1300 130 336